Chargeback
Chargeback means
disability service providers can now be paid - the next business day.
MOIRA understand that fast claims and payments of National Disability Insurance Scheme (NDIS) invoices ensures the continuity of supports. We also know that having sound controls and protection for our participants is equally important.
To deliver the best of both worlds for the families and providers we work with, MOIRA Financial Plan Management maintain chargeback arrangements with Australia’s leading disability service providers. These formal agreements streamline the NDIS claims and payments process – providing leading edge 1-2 business days invoice payments to providers and protection against fraudulent or incorrect invoices.
The “Standing Authority” offered by other plan managers leaves participants with little to no protection in the event of any disputes, invoicing errors or fraud.
4 Reasons Chargeback is setting that standard in NDIS plan management
Eligible Chargeback providers send NDIS invoices directly to MOIRA as a single batch for payment, confident that they will get paid the next business day.
To keep things moving quickly participants are not required to authorise or approve invoices issued, and are instead provided with a copy for reference only. If a participant, or their authorised representative, believe there is any issue or inconsistency with an invoice received, the chargeback agreement means MOIRA will have ability to return funds to participants plan.
Click here for an easy read diagram to help explain the process.
“Thanks to MOIRA’s Relationship Team and the Chargeback Agreement, we feel more secure when delivering support to plan managed participants (at least for those managed by MOIRA).”
“Working with MOIRA’s Finance Department is an enjoyable experience. Their customer service is second to none and exceeds our expectations in that regard.”
“The professionalism, helpfulness and knowledge of MOIRA’s Plan Management team has made them a pleasure to deal with. We look forward to continuing our relationship with MOIRA Plan Management to achieve desired outcomes.”
Chargeback arrangements have been made between MOIRA FPM and the growing list of disability service providers listed below*.
| 1. Vision Australia | 2. Independence Australia (incl Mobility Aids) |
| 3. Able Australia | 4. Scope |
| 5. Hireup | 6. Melbourne City Mission |
| 7. CareChoice | 8. Yooralla |
| 9. Everyday Independence | 10. YMCA Whittlesea |
| 11. Omni-Care | 12. Waverley Industries |
| 13. Flexi Support (Flexi Care) | 14. Candella |
| 15. The Bridge | 16. Encompass House |
| 17. Neuro-Rehab At Home | 18. Trio Support Services |
| 19. Interchange Outer East | 20. Complete Nursing and Home Care |
| 21. Simply Helping Gippsland South & West | 22. Splash Paediatric Therapy |
| 23. After-Care Australasia | 24. Active One Health Professional Group |
| 25. The Salt Foundation | 26. Araluen Centre |
| 27. Interchange Gippsland | 28. Cerebral Palsy Support Network (Cerebral Palsy Innovative Choices) |
| 29. Christie Centre Inc | 30. Focus Support Services |
| 31. Independent Disability Services | 32. Connections Home Care and Nursing |
| 33. Select Cleaning | 34. Waverley Industries |
*Accurate as of July 2020
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Youth, Disability, Family.
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and accredited under the Department of
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