MOIRA understand that fast claims and payments of National Disability Insurance Scheme (NDIS) invoices ensures the continuity of supports. We also know that having sound controls and protection for our participants is equally important.

To deliver the best of both worlds for the families and providers we work with, MOIRA Financial Plan Management maintain chargeback arrangements with Australia’s leading disability service providers. These formal agreements streamline the NDIS claims and payments process – providing leading edge 1-3 business days invoice payments to providers and protection against fraudulent or incorrect invoices.

The “Standing Authority” offered by other plan managers leaves participants with little to no protection in the event of any disputes, invoicing errors or fraud.

4 Reasons Chargeback is setting that standard in NDIS plan management

  1. Unmatched industry leading NDIS payment times of 1-3 business days*.
  2. A simple, clear and structured way for invoices to be submitted, processed and paid.
  3. Same business day reporting and validation. Providers will know exactly what they will get paid on the day the invoices are submitted.
  4. Continued protection of NDIS participants’ funds. Funds can be returned to participants’ NDIS plan in the event of any invoicing inconsistencies.
*Chargeback Platinum providers = next business day,
Chargeback Advantage providers = 2-3 business days

Eligible Chargeback providers send NDIS invoices directly to MOIRA as a single batch for payment, confident that they will get paid the next business day.

To keep things moving quickly participants are not required to authorise or approve invoices issued, and are instead provided with a copy  for reference only. If a participant, or their authorised representative, believe there is any issue or inconsistency with an invoice received, the chargeback agreement means MOIRA will have ability to return funds to participants plan.


1. Vision Australia 2. Able Australia
3. Coloplast 4. Independence Australia (incl Mobility Aids)
5. Hireup 6. Mable Payment Services
7. Nextt 8. Karingal St Laurence – genU
9. Scope 10. Melbourne City Mission
11. Uniting (Victoria & Tasmania) Ltd 12. Yooralla
13. Everyday Independence (incl Sprout Paediatric Therapy Services) 14. Physio Inq.
15. National Occupational Therapy (Work Health Consulting Australia) 16.  Wellways Australia Limited
17. CareChoice 18. Omni-Care
19. Flexi Support (Flexi Care) 20. Candella
21. The Bridge 22. YMCA Whittlesea
23. Neuro-Rehab At Home 24. Trio Support Services
25. Interchange Outer East 26.  Complete Nursing and Home Care
27. Simply Helping Gippsland South & West 28. Splash Paediatric Therapy
29. Mambourin Enterprises 30. Active One Health Professional Group
31. The Salt Foundation 32. Araluen Centre
33.  Interchange Gippsland 34. Cerebral Palsy Support Network (CPSN)
35. Christie Centre Inc 36.  Independent Disability Services Inc
37. Connections Home Care and Nursing 38.  Select Cleaning
39. Waverley Industries 40. After-Care Australasia
41.  Applied Communication Skills 42. Encompass House
43. Calvary Bethlehem 44. Auscare Victoria
45. Phoenix Specialised Youth & Disability Services 46. Keys to Recovery
47. HealthAbility – Nillumbik Community Health 48. Ability Works
49. Care With Quality 50. SAI Home & Community Care
51. GRP Speech Pathology 52. Kensey Care
53. Marriott Support Services 54. District 360
55. Flair and Fine Care 56. Jormooki
57. Monkami


*Accurate as of January 2024

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