MOIRA understand that fast claims and payments of National Disability Insurance Scheme (NDIS) invoices ensures the continuity of supports. We also know that having sound controls and protection for our participants is equally important.

To deliver the best of both worlds for the families and providers we work with, MOIRA Financial Plan Management maintain chargeback arrangements with Australia’s leading disability service providers. These formal agreements streamline the NDIS claims and payments process – providing leading edge 1-3 business days invoice payments to providers and protection against fraudulent or incorrect invoices.

The “Standing Authority” offered by other plan managers leaves participants with little to no protection in the event of any disputes, invoicing errors or fraud.

4 Reasons Chargeback is setting that standard in NDIS plan management

  1. Unmatched industry leading NDIS payment times of 1-3 business days*.
  2. A simple, clear and structured way for invoices to be submitted, processed and paid.
  3. Same business day reporting and validation. Providers will know exactly what they will get paid on the day the invoices are submitted.
  4. Continued protection of NDIS participants’ funds. Funds can be returned to participants’ NDIS plan in the event of any invoicing inconsistencies.
*Chargeback Platinum providers = next business day,
Chargeback Advantage providers = 2-3 business days

Eligible Chargeback providers send NDIS invoices directly to MOIRA as a single batch for payment, confident that they will get paid the next business day.

To keep things moving quickly participants are not required to authorise or approve invoices issued, and are instead provided with a copy  for reference only. If a participant, or their authorised representative, believe there is any issue or inconsistency with an invoice received, the chargeback agreement means MOIRA will have ability to return funds to participants plan.

1.     Vision Australia2.        Independence Australia (incl Mobility Aids)
3.     Able Australia4.        Hireup
5.     Nextt6.        Karingal St Laurence – genU
7.     Scope8.        Melbourne City Mission
9.     Uniting (Victoria & Tasmania) Ltd10.      Yooralla
11.  Everyday Independence (incl Sprout Paediatric Therapy Services)12.      National Occupational Therapy (Work Health Consulting Australia)
13.  CareChoice14.      Omni-Care
15.  Flexi Support (Flexi Care)16.      Candella
17.  The Bridge18.      YMCA Whittlesea
19.  Neuro-Rehab At Home20.      Trio Support Services
21.  Interchange Outer East22.      Complete Nursing and Home Care
23.  Simply Helping Gippsland South & West24.      Splash Paediatric Therapy
25.  Mambourin Enterprises26.      Active One Health Professional Group
27.  The Salt Foundation28.      Araluen Centre
29.  Interchange Gippsland30.      Cerebral Palsy Support Network (CPSN)
31.  Christie Centre Inc32.      Focus Support Services
33.  Independent Disability Services Inc34.      Connections Home Care and Nursing
35.  Select Cleaning36.      Waverley Industries
37.  After-Care Australasia38.  Applied Communication Skills
39.  Encompass House40.  Calvary Bethlehem
41.  Auscare Victoria42.  Phoenix Specialised Youth & Disability Services
43.  Keys to Recovery44.  HealthAbility – Nillumbik Community Health
45.  Ability Works46.  Care With Quality


*Accurate as of October 2021