MOIRA understand that fast claims and payments of National Disability Insurance Scheme (NDIS) invoices ensures the continuity of supports. We also know that having sound controls and protection for our participants is equally important.

To deliver the best of both worlds for the families and providers we work with, MOIRA Financial Plan Management maintain chargeback arrangements with Australia’s leading disability service providers. These formal agreements streamline the NDIS claims and payments process – providing leading edge 1-2 business days invoice payments to providers and protection against fraudulent or incorrect invoices.

The “Standing Authority” offered by other plan managers leaves participants with little to no protection in the event of any disputes, invoicing errors or fraud.

4 Reasons Chargeback is setting that standard in NDIS plan management

  1. Unmatched industry leading payment times of 1-2 business days.
  2. A simple, clear and structured way for invoices to be submitted, processed and paid.
  3. Same business day reporting and validation. Providers will know exactly what they will get paid on the day the invoices are submitted.
  4. Continued protection of NDIS participants’ funds. Funds can be returned to participants’ NDIS plan in the event of any invoicing inconsistencies.

Eligible Chargeback providers send NDIS invoices directly to MOIRA as a single batch for payment, confident that they will get paid the next business day.

To keep things moving quickly participants are not required to authorise or approve invoices issued, and are instead provided with a copy  for reference only. If a participant, or their authorised representative, believe there is any issue or inconsistency with an invoice received, the chargeback agreement means MOIRA will have ability to return funds to participants plan.

Click here for an easy read diagram to help explain the process.

“Thanks to MOIRA’s Relationship Team and the Chargeback Agreement, we feel more secure when delivering support to plan managed participants (at least for those managed by MOIRA).”
– Charity B, Finance– Complete Nursing & Home Care
“Working with MOIRA’s Finance Department is an enjoyable experience. Their customer service is second to none and exceeds our expectations in that regard.”
– Rabin Bangaar, Finance Manager Community Solutions
“The professionalism, helpfulness and knowledge of MOIRA’s Plan Management team has made them a pleasure to deal with. We look forward to continuing our relationship with MOIRA Plan Management to achieve desired outcomes.”

Chargeback arrangements have been made between MOIRA FPM and the growing list of disability service providers listed below*.


1.     Vision Australia2.     Independence Australia (incl Mobility Aids)
3.     Able Australia4.     Scope
5.     Hireup6.     Melbourne City Mission
7.     CareChoice8.     Yooralla
9.     Everyday Independence10.  YMCA Whittlesea
11.  Omni-Care12.  Waverley Industries
13.  Flexi Support (Flexi Care)14.  Candella
15.  The Bridge16.  Encompass House
17.  Neuro-Rehab At Home18.  Trio Support Services
19.  Interchange Outer East20.  Complete Nursing and Home Care
21.  Simply Helping Gippsland South & West22.  Splash Paediatric Therapy
23.  After-Care Australasia24.  Active One Health Professional Group
25.  The Salt Foundation26.  Araluen Centre
27.  Interchange Gippsland28.  Cerebral Palsy Support Network (Cerebral Palsy Innovative Choices)
29.  Christie Centre Inc30.  Focus Support Services
31.  Independent Disability Services32.  Connections Home Care and Nursing
33.  Select Cleaning34.  Waverley Industries


*Accurate as of July 2020