MOIRA understand that fast claims and payments of National Disability Insurance Scheme (NDIS) invoices ensures the continuity of supports. We also know that having sound controls and protection for our participants is equally important.

To deliver the best of both worlds for the families and providers we work with, MOIRA Financial Plan Management maintain chargeback arrangements with Australia’s leading disability service providers. These formal agreements streamline the NDIS claims and payments process – providing leading edge 1-3 business days invoice payments to providers and protection against fraudulent or incorrect invoices.

The “Standing Authority” offered by other plan managers leaves participants with little to no protection in the event of any disputes, invoicing errors or fraud.

4 Reasons Chargeback is setting that standard in NDIS plan management

  1. Unmatched industry leading NDIS payment times of 1-3 business days*.
  2. A simple, clear and structured way for invoices to be submitted, processed and paid.
  3. Same business day reporting and validation. Providers will know exactly what they will get paid on the day the invoices are submitted.
  4. Continued protection of NDIS participants’ funds. Funds can be returned to participants’ NDIS plan in the event of any invoicing inconsistencies.
*Chargeback Platinum providers = next business day,
Chargeback Advantage providers = 2-3 business days

Eligible Chargeback providers send NDIS invoices directly to MOIRA as a single batch for payment, confident that they will get paid the next business day.

To keep things moving quickly participants are not required to authorise or approve invoices issued, and are instead provided with a copy  for reference only. If a participant, or their authorised representative, believe there is any issue or inconsistency with an invoice received, the chargeback agreement means MOIRA will have ability to return funds to participants plan.


1.   Vision Australia2.   Independence Australia (incl Mobility Aids)
3.   Able Australia4.   Hireup
5.   Nextt6.   Karingal St Laurence – genU
7.   Scope8.   Melbourne City Mission
9.   Uniting (Victoria & Tasmania) Ltd10.  Yooralla
11.  Everyday Independence (incl Sprout Paediatric Therapy Services)12.  National Occupational Therapy (Work Health Consulting Australia)
13.  Wellways Australia Limited14.  CareChoice
15.  Omni-Care16.  Flexi Support (Flexi Care)
17.  Candella18.  The Bridge
19.  YMCA Whittlesea20.  Neuro-Rehab At Home
21.  Trio Support Services22.  Interchange Outer East
23.  Complete Nursing and Home Care24.  Simply Helping Gippsland South & West
25.  Splash Paediatric Therapy26.  Mambourin Enterprises
27.  Active One Health Professional Group28.  The Salt Foundation
29.  Araluen Centre30.  Interchange Gippsland
31.   Cerebral Palsy Support Network (CPSN)32.  Christie Centre Inc
33.  Focus Support Services34.  Independent Disability Services Inc
35.  Connections Home Care and Nursing36.  Select Cleaning
37.  Waverley Industries38.  After-Care Australasia
39.  Applied Communication Skills40.  Encompass House
41.  Calvary Bethlehem42.  Auscare Victoria
43.  Phoenix Specialised Youth & Disability Services44.  Keys to Recovery
45.  HealthAbility – Nillumbik Community Health46.  Ability Works
47.  Care With Quality48.  SAI Home & Community Care


*Accurate as of January 2022