Coronavirus (COVID-19) Information

Updated 12/2/20 – 新型冠状病毒中文信息 (Information for the Chinese community in Victoria)


• People who have been in contact with confirmed novel coronavirus cases must be isolated in their home for 14 days after exposure.
• Returned travellers who have been in Hubei Province of China must be isolated in their home for 14 days after leaving Hubei Province other than for seeking individual medical care.
• On 29 January 2020, the Department of Foreign Affairs and Trade (DFAT) raised the level of travel advice for China to ‘level 3 – reconsider your need to travel’.

Prof Murphy said the advice was prompted after it was confirmed a Chinese woman speaking at a conference in Germany had transferred the virus to someone else before she was showing symptoms.
“The evidence for pre-symptomatic transmission is currently very limited.
“This policy is highly precautionary. At this time, the aim of the policy is containment of novel coronavirus and the prevention of person to person transmission within Australia.”


As you may be aware the Coronavirus that originated in Wuhan, China is a current global health issue.
The Australian Government has advised that there is no cause for alarm and that the risk for the Australian public remains relatively low.
This information is provided to update MOIRA services users, families and team on our approach during this developing story.

As the situation is being updated daily we are taking a cautious approach as the safety, health and wellbeing of all members of our community is important.
As such, we ask that if you have recently visited the Hubei Province or travelled extensively through China, or have come into direct contact with anyone who has visited the Hubei Province, that you stay away from MOIRA’s office location for 14 days from the date of your arrival back into Australia or the date that the direct the contact occurred.

What should I do if I think I might have 2019-nCoV infection?
If you suspect you may have the novel coronavirus, please call the dedicated hotline on 1800 675 398.
If you decide to visit your general practitioner or Emergency Department you should call ahead before and inform them of your concern.

When you arrive at a clinic or Emergency Department you will be asked to put on a mask and will then be isolated in a room, where available. Your doctor will ask you about your symptoms and where you have travelled.

How do I protect myself and my family?
There are some common-sense precautions that you can take to protect yourself and your family. These apply to many infectious diseases. They include:

• Encourage people around you to cover their nose and mouth with a tissue when coughing or sneezing or cough or sneeze into the crook of your elbow. Dispose of the tissue into a bin and then wash your hands afterwards.
• Wash your hands regularly with soap and water, particularly after going to the toilet and before eating food. If soap and water aren’t available use an alcohol-based hand rub.
• Avoid touching your eyes, nose and mouth with unclean hands.

If you suspect you may have the novel coronavirus, please call the dedicated hotline on 1800 675 398.

MOIRA has a documented pandemic response plan in place which includes the approach to protect team members and service users, and ensure business continuity.
The coronavirus is not considered pandemic in Australia, however having a plan in place ensures that MOIRA is prepared to take action where necessary.


For more information and updates on the Novel Coronavirus outbreak please refer to the Department of health and Human services website.