This October MOIRA’s Financial Plan Management (FPM) team invited the participants and families we work alongside side to share their experience with MOIRA.
The purpose of the survey was to measure FPM’s level of customer service, engagement and communication and to ensure participants are being provided with a positive experience.
246 participants responded to the survey and as you can see below, the feedback received about FPM’s customer service was outstanding.
Below is an extract of just some of the wonderful results and comments received:
Do you believe MOIRA is trustworthy?
Do you feel MOIRA is effective at engaging with you?
Is MOIRA dignified and respectful when dealing with you?
On a scale from 0-10, how likely are you to recommend MOIRA Financial Plan Management to your friends and family?
Net Promoter Score (NPS) of 72
A Net Promoter Score (NPS) is a metric used to understand customer experience. An NPS score above 20 is considered ‘favourable’, above 50 is ‘excellent’.
Are there any comments you would like to make about your experience with MOIRA?
“MOIRA started out good and has only improved in leaps and bounds over time. I really appreciate the fast, reliable and professional service provided.”
“Extremely professional and easy reading communication. Keep up the good work.”
“When dealing with MOIRA I have always experienced professionalism, competence in dealing with a problem . I have no worries at all.”
“Always available. Delivering with a smile. Responding promptly and reliably. Extremely helpful and respectful.”
If you would like to enquire about MOIRA’s Financial Plan Management Service, visit https://moira.org.au/fpm or get in touch with our friendly team using the below contact details.
Phone: 1300 666 472