Financial Plan Management Feedback – 2019 Survey

At the end of October, Financial Plan Management (FPM) participants were asked to complete a feedback survey. The purpose of the survey was to measure FPM’s level of customer service, engagement and communication and to ensure participants are being provided with a positive experience.

308 participants responded to the survey and as you can see below, the feedback received about FPM’s customer service was outstanding.

 

Do you believe MOIRA is trustworthy?

 

Image of a pie chart with two data points. Yes = 98.68%, No =1.32%

Do you feel MOIRA is effective at engaging with you? 

Image of a bar chart with two data points. Yes = 93.09%, No = 6.91%

 

Is MOIRA dignified and respectful when dealing with you?

 

Image of a pie chart with two data points. Yes = 99.01%, No =0.99%

 

On a scale from 0-10, how likely are you to recommend MOIRA Financial Plan Management to your friends and family?

Net Promoter Score (NPS) of 62

A Net Promoter Score (NPS) is a metric used to understand customer experience. An NPS score above 20 is considered ‘favourable’, above 50 is ‘excellent’. The MOIRA Financial Plan Management team had a score of 62 something we are extremely proud of.

Are there any comments you would like to make about your experience with MOIRA?

“Very prompt and easy to deal with if I have any questions.”

“Never had an issue and Moira always working on streamlining services, keeping participants involved, payments are fast and calls are taken quickly and professionally with the right amount of friendliness to make you feel like you have been heard, helped and very much respected.”

“A wonderful team. Always patient and helpful on the phone. Very timely response should I have questions or require advice via email. I am kept informed and updated regularly on the financial state of the (NDIS) plan.”

Is MOIRA is helping bring your NDIS plan to life? MOIRA welcomes your feedback. You can leave us a review on Clickability by visiting our profile here – https://clickability.com.au/service/moira-fmp/ 

If you would like to enquire about MOIRA’s Financial Plan Management Service, visit www.moira.org.au/financial-plan-management or get in touch with our friendly team using the below contact details.

Phone: 1300 666 472
Email: fpm@moira.org.au