As the global COVID-19 situation continues to evolve, the health, safety and wellbeing of the NDIS participants, families, and professionals MOIRA work alongside is a priority.

This update is both an opportunity to check in and support the community we work alongside and reassure you that MOIRA FPM has robust planning in place to continue to deliver an uninterrupted plan management service.

MOIRA’s Response

MOIRA Financial Plan Management is committed to continuing to deliver high quality NDIS plan management. Our contingency planning, technology systems, processes and team is well equipped to weather the current pandemic situation. We are confident that measures currently in place and MOIRA’s ability to adapt to any further changes will ensure that your service will continue uninterrupted.

  • At this stage, there are no expected interruptions to the services that we deliver to NDIS participants and service providers.
  • We have implemented additional safety precautions and procedures to look after the health and wellbeing of team members, covering the areas of hygiene, self-isolation and risk identification.
  • We continue to monitor the situation and implement all necessary changes as guided by the relevant Authorities.

Should there be a state directive for the entire workforce to work remotely, MOIRA’s ability to receive postal communications will be limited. We encourage all participants and service providers to submit invoices electronically to ensure timely processing of reimbursements and invoices. To best support quick NDIS processing and payments we recommend submitting all invoices and reimbursements via email to

In the unlikely event of disruptions beyond MOIRA’s control, such as overloaded telephone services, further updates will be provided as necessary via MOIRA’s website and social media channels.

MOIRA will continue to communicate with our valued community and provide further updates as the situation continues to develop.

Participant Wellbeing

Are you feeling overwhelmed or stressed? Here are some handy tips to support you through this difficult time:

  • Avoid excessive exposure to media
  • Connect with loved ones through calls, texts and online
  • Practice self care and allow time for daily stress relief
  • Keep yourself busy by playing games, reading books etc…
  • Try new relaxation techniques e.g meditation

Remember, the only information that counts comes from reliable resources. Australian Government websites or the World Health Organisation website are good places to get the facts from scientists and people who understand public health.

If you find yourself overwhelmed, uncharacteristically anxious or fearful, reach out for help from your family and community.

More Information

For the latest advice, information and resources, go to

If you are concerned about your health or displaying any flu like symptoms call the National Coronavirus Health Information Line on 1800 020 080.
It operates 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450.

The phone number of your state or territory public health agency is available at