Your feedback is important and helps shape our service to be as efficient and effective as possible for everyone involved.
Let’s take a look at what’s new!
Faster Payment Times
In an industry first, MOIRA has entered into formal arrangements with some of Victoria’s largest disability service providers. These arrangements combine the best of both worlds - robust controls and protections (unlike a standing authority offered by other plan managers) and leading edge 1-2 business days invoice payments. MOIRA’s recently enhanced processes will ensure service providers not under this arrangement will continue to be paid speedily.
Automatic monthly budget statements allow MOIRA participants to monitor spending and track invoices up to successfully payment.
Account Management for Providers
MOIRA has introduced a dedicated relationships team for eligible service providers to resolve any queries, so you can concentrate on service delivery.
Ready to Answear Your Questions
MOIRA has invested in brand new telephone infrastructure to ensure your calls are answered efficiently. Our experienced Melbourne based team is currently resolving over 95% of enquiries in the first call.
Online Sign Up
MOIRA has made it even faster and easier for new NDIS participants to get started with Plan Management, introducing an online sign up process availble here - https://moira.org.au/request-for-service
For more information on any of these updates or how MOIRA can support your NDIS needs contact our Plan Management team using the details below.