MOIRA respects the privacy of all clients, participants, families/carers and abides by both Commonwealth and Victorian privacy legislation as applicable regarding how we collect, use, manage and store all personal information.
You have the right to know:
You also have the right to check the information we hold about you and correct it if necessary.
We only collect such personal information as is necessary for us to provide you with our services. This may include ‘sensitive’ information such as information regarding your health, ethnic origin and religion.
We may collect information in person, or via telephone, mail, email, our website and other electronic means, including but not limited to internet cookies*. How we collect your information depends upon how you interact with us.
If you do not want your personal information to be collected, we will use reasonable endeavours to accommodate your request. If you do not want us to collect your information or you provide us with incorrect information, this may limit our ability to:
*A cookie is a text file that is sent to the User’s computer as a tag identifying that computer to MOIRA.
Users can set their browser to disable cookies; however this may affect use of the MOIRA website or FPM Portal.
Your personal information is protected by Commonwealth and Victorian privacy legislation. We will only collect, use and disclose your sensitive information where it is reasonably necessary and either with your consent or as permitted by law.
We collect, use and disclose personal information for the following purposes:
MOIRA will only disclose your personal information for the primary purpose for which it was collected, unless you have consented to another specific disclosure or it may be reasonably expected that your information would be disclosed for a related purpose.
Your information may also be shared in the following circumstances:
For example, MOIRA may share your information with Victoria Police for the purpose of serving a Family Violence Intervention Order.
If you have any questions about this, please contact MOIRA.
We use modern techniques and processes which meet current industry standards to ensure that your information is kept secure and confidential.
Only MOIRA team members and authorised contractors have access to and can handle your information. Access is restricted according to role and network. MOIRA has a secure server room and hard copy documents are stored in secure facilities.
Please be aware that there are risks in transmitting information online. Whilst we strive to protect such information, we cannot ensure or guarantee the security of any information transmitted to us online and you do so at your own risk.
From time to time, we may contact you with information about products and services MOIRA offer which we think may be of interest to you, via mail, telephone, email or SMS. We will not use or disclose your sensitive information for marketing purposes unless you consent.
You can ask to be removed from our marketing lists and stop receiving marketing communications at any time by contacting us. MOIRA will comply and confirm your request within a reasonable time frame.
For more information, please contact the MOIRA Privacy Officer using the details at the bottom of this statement.
We will only retain your information for as long as we need it to provide services to you and no longer than is legally required. If you wish to have your information deleted you may make a request in writing and we will do so if appropriate and if possible.
Yes. We will use best endeavours to ensure the information we hold about you is complete, up to date and accurate. You may request access to it by contacting the MOIRA Privacy Officer and if it is incorrect, we will either correct it or if this is not possible, explain our reasons, in writing.
In the unlikely event of a data breach, it will be contained to prevent any further compromise of any personal information and will be investigated and managed to reduce or mitigate any further risk.
If the breach is deemed to be serious (an eligible notifiable data breach), MOIRA will notify all relevant parties, including the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme, review the incident and take any additional action necessary to prevent future breaches.
If you have any questions about how we handle personal information or wish to lodge a complaint, please contact our Privacy Officer who will investigate and respond as soon as practicable.
MOIRA Privacy Officer, Level 3/42 Lakeview Drive, Scoresby Vic 3179, Victoria.
Telephone: (03) 8552 2222
If you are not satisfied with the response, you may contact the OAIC by phone (1300 363 992), post (GPO Box 5218, Sydney NSW 1042) or email (firstname.lastname@example.org). We recommend that you raise any concerns with MOIRA first to allow us to resolve them directly.
 MOIRA is obliged to follow the Australian Privacy Principles (APPs) within the Privacy Act 1988 (Cth) and as a Victorian Government contracted service provider, ensure all team members follow the Information Privacy Principles (IPPs) contained in the Privacy and Data Protection Act 2014 (Vic).