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MOIRA welcomes your feedback including complaints.
We really want to hear what you have to say; whether it’s to tell us you are not happy with the service you are getting, or how we can be better at what we do.
What is a complaint?
A complaint is when you have a problem with the services and/or supports you are getting and you want it fixed.
How do I make a complaint to MOIRA?
You can make a complaint in the best way that works for you, for example
- Talk to a team member you feel comfortable with, or anyone at MOIRA
- Call the MOIRA office on (03) 8552 2222
- Write to MOIRA at Level 3, 42 Lakeview Drive, Scoresby, 3179
- Email MOIRA at firstname.lastname@example.org
- Make an anonymous complaint by filling in the “Get in touch” form on our website http://www.moira.org.au/contact-us
Other places you can call or email about your complaint
- NDIS Quality and Safeguards Commission on 1800 035 544 or https://www.ndiscommission.gov.au/about/complaints-feedback/contact
- Aged Care Quality and Safety Commission https://www.agedcarequality.gov.au/making-complaint/lodge-complaint
- Commonwealth Ombudsman on 1300 362 072 or www.ombudsman.gov.au
- Australian Human Rights Commissioner on 1300 369 711 or www.humanrights.gov.au/complaints/make-complaint
- DHHS on 1300 650 172 or https://dhhs.vic.gov.au/contact-us
- National Disability Insurance Agency (NDIA) on 1800 800 110 or https://www.ndis.gov.au/contact/feedback-and-complaints/contact-and-feedback-form
When you make a complaint we will
- Listen to you to understand what you are not happy about
- Give you information about why something has happened
- Make every effort to help you in the best way possible
- Make sure nothing bad happens because you made a complaint
You can get help to make a complaint by
- Asking someone to act as your advocate – advocates can be a family member, friend or a trained advocate. More information can be found here https://disabilityadvocacyfinder.dss.gov.au/disability/ndap/
- Using an interpreter by calling TIS (Translating and Interpreting Service) on 131 450 (24 hours 7 days a week)
- Will be private and confidential- this means we will keep your details safe.
- Can be withdrawn at any time.