MOIRA Complaints

Complaints Guidelines

MOIRA welcomes complaints.

We really want to hear what you have to say; whether it’s to tell us you are not happy with the service you are getting or how we can be better at what we do.

What is a complaint?

A complaint is when you have a problem with the services and/or supports you are getting and you want it fixed.

How do I make a complaint?

You can make a complaint in the best way that works for you

You can:

Talk to a staff member you feel comfortable with
Call the MOIRA office on 8552 2222
Write to MOIRA at 928 Nepean Hwy, Hampton East Vic 3188
Email MOIRA at complaints@moira.org.au
Make an anonymous complaint by filling in “Have Your Say form” or “Complaints Form” on our website http://www.moira.org.au/contact
Talk to anyone at MOIRA. All staff can take your details and forward to the relevant manager

Other places you can call or email about your complaint.

Disability Services Commissioner on 1800 677 342 or www.odsc.vic.gov.au
HSS Office on 1800 783 783 or http://www.HSS.vic.gov.au/about-the-department/documents-and-resources/reports-publications/making-a-complaint-to-the-department
HACC website https://agedcarecomplaints.govspace.gov.au
Heath Complaints Commissioner on 1300 582 113 or www.hcc.vic.gov.au
Ombudsman Victoria on 9613 6222 or ombudvic@ombudsman.vic.gov.au
Privacy Victoria on 1300 666 444 or enquiries@privacy.vic.gov.au
Victorian Equal Opportunity and Human Rights Commissioner on 1300 292 153 or complaints@veohrc@vic.gov.au
Commissioner for Children and Young People on 1300 782 978 or childsafe@ccyp.vic.gov.au
National Disability Insurance Scheme (NDIS) at https://www.ndis.gov.au/about-us/contact-us.html or call 1800 800 110.

When you make a complaint we will

Listen to you to understand what you are not happy about
Give you information about why something has happened
We will make every effort to help you in the best way possible and/or change the way services are provided to you
Make sure nothing bad happens because you made a complaint

You can get help to make a complaint by

Asking a friend
Using an interpreter. An interpreter is someone who speaks in your language. Call 03 9280 1955
HSS Language Service on 9280 1955 (24 hours seven days a week)
Visit www.odsc.vic.gov.au or call Disability Services Commissioner on 1800 677 342