NDIS Service Providers

MOIRA is a values and mission driven not-for-profit organisation known for personal and empathetic customer service. We ensure NDIS invoices are paid both quickly and accurately, letting you concentrate on service delivery.

We provide:

  • A comprehensive, supportive service that allows NDIS participants to maintain choice and control of their NDIS plan
  • Industry leading payment times – over 85% of invoices paid in less than 5 working days.
  • Experienced staff – 95% of enquiries are answered and resolved within the first call.
  • A fast and easy online registration process for your clients
  • Regular funding statements to help participants track spending

An industry leader

MOIRA work closely with both NDIS participants and service providers to achieve positive outcomes.Take a look at our latest video to see these relationships in action.

Why MOIRA?

Building on our success as the sole financial intermediary service for Victoria's Individual Support Package (ISP) model, MOIRA Financial Plan Management is at the forefront of NDIS innovation.

Industry Leading payment times

Industry leading payment times with most invoices paid in less than 5 working days.

Innovative solutions

Innovative solutions including a unique Chargeback Agreement with eligible providers that offers even faster payment times of 1-2 days.

Dedicated service provider support

An experienced relationship team supporting NDIS Support Coordinators and service providers.

FAQs

Financial Plan Management is able to process and claim payments on behalf of an NDIS participant under the following conditions:

  • The related NDIS participant is an active Financial Plan Management participant and holds an active, in date, NDIS plan.
  • The NDIS plan includes funding for the services rendered and the service area is designated as ‘Plan Managed’ within a participants plan.
  • The invoice received by Financial Plan Management conforms to the NDIA Price Guide.

MOIRA Financial Plan Management have developed an invoicing fact sheet for providers with guidelines on submitting invoices in the correct format. Click here to take a look  If you have any other questions regarding issuing an invoice for payment the Financial Plan Management team is here to help and available via 1300 666 472.

When MOIRA Financial Plan Management receives invoices directly from service providers, we always request authorisation as a level of protection and control for the participants and providers we work with. Choice and control are fundamental to the NDIS model and by adding a level of authorisation Financial Plan Management ensure that participants have control over their supports and spending.

Participants are asked to confirm that any invoice received relates to services or supplies rendered and can confirm this either via email or a verbal authorisation via telephone.

MOIRA Financial Plan Management has a robust systems in place to ensure that invoices are authorised and paid promptly.