Case Management

We understand that the impact of disability in a family varies, and that many people find they cannot readily obtain the services they require to meet their needs.

At MOIRA, our case managers work in partnership with people living with a disability and their families to identify specific needs and to help coordinate the best services and supports.

These supports may include:

  • Information and referral
  • Coordination of services
  • Family-centred support
  • Planning for future needs

We provide a range of Flexible Support Packages which may provide families with both short and long-term Case Management:

Our case managers work in partnership with families to identify needs in relation to each child.

Early Choices is a family-centred program which provides Case Management and support to families caring for a child (from birth to six years of age) with a severe disability and/or very high support needs.

Our case managers work in partnership with families to identify needs in relation to each child and to find ways of meeting those needs.

A family may be linked with existing services or funds may be available to purchase services to meet particular needs. Services provided through Early Choices are flexible and organised in ways which best suit these needs.

What does Early Choices Provide?

  • Information and linkages to appropriate  service providers
  • Co-ordination of services
  • Family support and counselling
  • Advocacy
  • Planning for future needs

Where additional supports are required, some funds may be used to purchase services and/or contribute to the cost of equipment, modifications and other items such as:

  • in and out-of-home respite to give families a break,
  • professional support, such as counselling or  therapy services, and
  • specialised aids and equipment.

Who is eligible for Early Choices?

A family may be eligible for Early Choices if they have a child who:

  • has a severe disability, and/or
  • has high support needs, and
  • is under school age.
The case manager’s role is to support families to have choice and control over their lives.

Making a Difference is a family-centred program which provides a more intensive or longer term service to support families with more complex needs.

In this program, a case manager works in collaboration with a family to develop a plan which identifies the needs of that family. The case manager then works closely with the family to deliver the outcomes identified in the plan.

What does Making a Difference provide?

The case manager’s role is to support families to have choice and control over their lives. The Making a Difference program matches case managers to work in partnership with families to identify needs and co-ordinate services and resources to ensure that quality of life is enriched as much as possible.

Making a Difference provides:

  • Information and referrals
  • Co-ordination of services
  • Family support
  • Advocacy
  • Planning for future needs

Where additional supports are required, discretionary funds may be able to be used to purchase services and/or contribute to the cost of equipment and modifications such as:

  • in and out-of-home respite to give families a break,
  • support with recreation activities for those people  with disabilities,
  • holiday support,
  • specialised aids and equipment, and
  • professional support, such as counselling referrals or therapy services.

How can Making a Difference help?

Some helpful examples

Family 1

If a child with cerebral palsy has high support needs and requires full physical assistance, the family may need intensive support with equipment, respite, therapy and recreation. Through Making a Difference, the case manager will assist the family to connect and coordinate with these supports, as well as liaising with service and funding providers.

Family 2

If a family has a child on the autism spectrum and an intellectual disability, the child may be non-verbal and display behaviours of concern that are impacting greatly on the family, or the primary carer could be feeling overwhelmed. In this case, the role of the case manager is to support the family to access appropriate services that may improve quality of life for the entire family. This could include connecting the family with behavioural specialists such as a psychologist who can work closely with the family.

Case managers can also liaise with service providers, such as schools and care agencies, to ensure continuity of care and suitable supports are in place.

Who is eligible for Making a Difference?

A family may be eligible for Making a Difference if they are caring for someone who:

  • is aged 6-65 years, and
  • has moderate to severe disabilities and/or complex support needs.

Priority is given to families caring for more than one family member with a disability, or who require intensive Case Management support, or who have a carer over the age of 60. Disabilities may include physical, intellectual, sensory, neurological impairment or acquired brain injury.

This service is available to people living in the cities of Stonnington, Port Phillip, Glen Eira, Bayside or Kingston. Our Case Management services can be purchased privately, or via an existing Individual Support Package, or through other fee-paying arrangements.

A case manager works with a family to ensure they are linked into a range of existing services that meet expressed needs.

Short Term Assistance Packages (STAPs) provide Case Management and support services to families who are caring for a child or adult (up to the age of 65) with moderate to severe disabilities and/or high support needs.

What do Short Term Assistance Packages provide?

Each Short Term Assistance Package is designed to provide a time-critical response to families who require access to appropriate services for their child or adult member with a disability.

A case manager works with a family to ensure they are linked into a range of existing services that meet expressed needs. This is usually delivered through funding, information or referrals.

Understanding STAPS?

STAPS is delivered to meet the individual needs of each person with a disability and their family. Examples include:

  • a contribution to equipment such as a wheelchair  or shower chair
  • home modifications
  • speech therapy

We can also link families into recreation services such as school holiday programs, weekend recreation groups and respite care facilities. This not only provides families with a break from a predominantly caring role and allows more time to spend with other children, it connects the person with a disability into group environments and activities of interest. Ultimately, this contributes to greater wellbeing and less isolation for all involved.

What are the benefits of STAPs?

From improved communication skills to increased mobility, STAPs offer a range of benefits. As well as helping to increase independence, STAPs offer emotional support to carers and families who can sometimes feel overwhelmed by their situation.

Who is eligible for STAPs?

You may be eligible for a Flexible Support Package if you have a family member living at home up to 65 years who has a moderate to severe disability and/or complex support needs. Disabilities may include physical, intellectual, sensory, neurological impairment or acquired brain injury.

This service is open to people living in the cities of Stonnington, Port Phillip, Glen Eira, Bayside or Kingston.

Someone who receives a Flexible Support Package may use limited discretionary funds to purchase and/or contribute to the cost of disability related services.

Disability Support Coordination is a funded support in the NDIS. This role provides a similar service to Case Management, however it does not include an eligibility assessment process. This is now the role of the planner/ assessor in the NDIS. 

Funds for participants and NDIS clients are not held by the provider of the support coordination service.

The requirement for what we currently known as Case Management services will wind down when service users transition to the NDIS across Victoria. This process will be complete in 2018.

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